Thank you for your purchase. We hope you are satisfied with your order. However, if you are not completely happy with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.RETURNSAll returns must be postmarked within seven (7) days of the purchase date.
All returned items must be in new and unused condition, with all original tags and labels attached.RETURN PROCESSTo return an item, please email our customer service at info@shway.com.au to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging along with proof of purchase and proof of its new condition.
Then, mail your return to the following address:SHWAY
Attn: Returns
RMA #
10 Bellevue Close
Rossmore, New South Wales 2557
AustraliaPlease note, you will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return.
REFUNDS After receiving and inspecting the condition of your returned item, we will process your return or exchange.
Please allow at least fourteen (14) days from the receipt of your item for processing. We will notify you by email once your return has been processed.
EXCEPTIONSFor defective or damaged products, please contact us at the details below to arrange a refund or exchange.
Please Note: A 10% restocking fee will be charged for all returns.Sale items are FINAL SALE and cannot be returned.
QUESTIONS: If you have any questions concerning our return policy, please contact us at: info@shway.com.au
